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MBS - Terms of Service

1. Acceptance of Terms 

By accessing or using this website and/or engaging the services of Meraki Business Support (MBS), you agree to be bound by these Terms of Service. If you do not agree, you must not use this website or engage our services. 

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2. Nature of Services 

MBS provides administrative and operational support services to businesses, including but not limited to: 

  • Workforce onboarding administration 

  • Compliance tracking and register management 

  • Document and project administration 

  • General operational and administrative support 

All services are administrative in nature only.

MBS does not provide legal, financial, regulatory, or compliance advice, nor does it certify, verify, or guarantee compliance with any laws, standards, or industry requirements. 

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3. Client Responsibilities 

The client acknowledges and agrees that: 

  • They retain full responsibility for all business, operational, and compliance obligations. 

  • They are responsible for ensuring all documentation, licences, certifications, and processes meet applicable legal and regulatory requirements. 

  • They must review, verify, and approve all information and documentation managed or organised by MBS. 

  • They are responsible for the accuracy and completeness of all information provided to MBS. 

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4. Scope of Services

Services provided by MBS will be outlined in a separate agreement, proposal, or scope of work. 

MBS will only perform services that are explicitly agreed upon. Any additional work may incur additional feed and must be agreed in writing. 

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5. Fees & Payment

  • Services are generally provided on a monthly basis unless otherwise agreed 

  • Pricing is based on the scope of services, business size, and level of support required. 

  • Payment terms will be outline in invoices or service agreements. 

  • Invoices must be paid within the specified timeframe. 

  • Late payments may result in suspension of services and/or additional charges. 

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6. Access to Systems and Information 

Where required to perform services: 

  • The client may provide MBS with access to systems, platforms, or documentation

  • Alternatively, MBS may operate via external structured workflows without system access 

The client is responsible for ensuring that any access provided is authorised and compliant with their internal policies. 

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7. Data Handling and Privacy 

MBS will take reasonable steps to handle client data securely and confidentially. 

  • Documents may be temporarily stored for administrative purposes 

  • Where applicable, documents will be transferred to the client's systems and removed from MBS systems within a reasonable timeframe. 

For further details, refer to our Privacy Policy. 

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8. Confidentiality 

MBS agrees to treat all client information as confidential and will not disclose such information to third parties unless: 

  • Required by law 

  • Necessary to perform the agreed services 

  • Authorised by the client 

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9. Third-Party Systems and Services 

MBS may utilise third-party platforms (e.g. document management systems, tracking tools) to deliver services. 

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MBS is not responsible for: 

  • The availability, security, or performance of third-party systems 

  • Any loss or damage arising from the use of such systems

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10. No Guarantee of Outcomes 

MBS does not guarantee: 

  • Compliance outcomes 

  • Business performance improvements 

  • Specific operational results 

All services are provided on a best-effort administrative support basis 

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11. Limitation of Liability 

To the maximum extent permitted by law: 

  • MBS is not liable for any loss, damage or claims arising from the use of this website or services

  • MBS is not responsible for any compliance failures, regulatory breaches, or business decisions made by the client 

  • Liability is limited to the amount paid by the client for services in the relevant period. 

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12. Indemnity

The client agrees to indemnify and hold harmless MBS from any claims, damages, losses, or liabilities arising from: 

  • The client's failure to meet legal or compliance obligations 

  • Incorrect or incomplete information provided by the client 

  • The client's use of services or reliance on administrative support provided 

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13. Termination of Services 

Either party may terminate services in accordance with agreed terms. 

Upon termination: 

  • Outstanding invoices must be paid 

  • MBS will cease services 

  • Any remaining documentation will be returned or transferred as agreed 

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14. Changes to Services or Terms 

MBS reserves the right to update: 

  • Services 

  • Pricing

  • These Terms of Service 

Any changes will be communicated where relevant 

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15. Website Use

Users of this website agree: 

  • Not to misuse or interfere with the website 

  • Not to rely solely on website content for business or compliance decisions 

All website content is general in nature. 

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16. Governing Law 

These Terms of Service are governed by the laws of New South Wales, Australia. 

Any disputes will be subject to the jurisdiction of the courts of New South Wales. 

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17. Contact

For any questions regarding these Terms of Service, please contact: 

Meraki Business Support (MBS) 

Email: admin@merakibusiness.com.au 

Location: Sydney, NSW Australia 

Our Clients

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