FAQs - Frequently Asked Questions

General

What does MBS actually do?
We provide administrative and operational support for construction and trade businesses. This includes workforce onboarding, compliance tracking, document management, and day-to-day admin support - all handled behind the scenes so you can focus on running your projects.

Who do you work with?
We work with construction companies, trade businesses, labour hire companies, and growing teams that need structured support with workforce and operational admin.

Do you only work with large companies?
Not at all! We support businesses of all sizes, from small trade teams to larger operations with flexible solutions based on your needs.

Services & Scope

What services are included?

Our core services include:

Workforce onboarding administration
Compliance tracking and register management
Expiry and renewal monitoring
Project and document collation
General operational and admin support

Additional services can be included based on your requirements

Do you provide compliance advice or certification?

No. MBS provides administrative support only. We organise, track, and manage your documentation and processes, but all compliance decisions and responsibilities remain with your business.

Can you manage our existing systems?

Yes. We can work within your current systems where access is provided, or we can implement structured workflows externally if preferred.

What if we don't want to give system access?

That's completely fine! We offer alternative workflows using secure document requests, structured registers, and organise tracking systems without requiring direct access to your internal platforms.

Workforce & Compliance

How do you track workforce compliance?
We maintain structured compliance registers that track all required documents, licences, and expiries. We also monitor upcoming renewals and follow up as required to keep everything up to date.

Do you store sensitive documents?
We handle documents securely and only retain them where necessary for administrative purposes. In most cases, documents are transferred into your system and removed from our records in line with our data handling policies.

Who is responsible if something is missing or non-compliant?
You business retains full responsibility for compliance. Our role is to support your processes by organising, tracking, and flagging any missing or expiring items.

Pricing & Getting Started

How does pricing work?
Our services are provided on a monthly basis, with pricing starting from $1500 per month. Final costs depend on your business size, workforce, and level of support required.

Can we customise what we need?
Yes. We tailor our services to suit your operations, so you're only paying for the level of support your business requires.

Are there any lock-in contracts?
We offer flexible arrangements. Any terms, inclusions, and conditions will be clearly outlined before commencement.

How do we get started?
Simply book a discovery call with us! We'll take the time to understand your business, assess your needs, and recommend a tailored setup.

How long does onboarding take?
Onboarding timeframes vary depending on your business size and setup, but we aim to get systems in place and support underway as efficiently as possible.

Will this disrupt our current operations?
No. Our goal is to integrate seamlessly into your existing processes and reduce disruption while improving organisation and visibility.

Trust/Final Objections

Why wouldn't we just hire an admin internally?
Hiring internally comes with additional costs, management and training. MBS provides immediate, structured support without the overhead of a full-time employee.

How is MBS different from software?
Software gives you tools - we actually manage the work. We ensure your systems are used properly, your data in maintained, and nothing is missed.

Still have questions?
Get in touch with our team - we're here to help!

Book a Discovery Call