MBS - Privacy Policy

1. Introduction 

Meraki Business Support (MBS) is committed to protecting your privacy and handling personal information in accordance with the Office of the Australian Information Commissioner (OAIC) and the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs)

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This Privacy Policy outlines how we collect, use, disclose, store, and protect personal information in the course of providing our administrative and operational support services. 

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2. What We May Collect

We may collect and handle the following types of information: 

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Personal Information

• Names, contact details (email, phone number)

• Job roles and employment-related details 

• Identification and verification documents (where provided by clients) 

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Business Information 

• Company details 

• Workforce records 

• Compliance-related documentation 

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System & Usage Information 

• Information submitted through website forms 

• Communication records (emails, enquiries) 

We only collect information that is reasonably necessary to provide our services 

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3. How We Collect Information 

We collect information in the following ways: 

• Directly from clients and their representatives 

• Through onboarding processes and document submissions 

• Via email, phone, or website enquiries 

• Through third-party systems where authorised by the client. 

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4. Purpose of Collection 

We collect and use information to: 

• Provide administrative and operational support services 

• Manage workforce onboarding and documentation 

• Track compliance-related information (administrative tracking only) 

• Communicate with clients 

• Maintain internal records and service delivery processes 

We do not use personal information for purposes unrelated to our services without consent. 

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5. Disclosure of Information

We may disclose information: 

• To the client (as part of our service delivery) 

• To authorised third-party platforms or systems used to deliver services 

• Where required by law or regulatory authorities 

We do not sell or trade personal information 

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6. Data Storage and Security 

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes: 

• Secure digital storage systems 

• Controlled access to information 

• Use of reputable third-party platforms (e.g. cloud storage, tracking systems) 

Where possible, information is stored within secure environments and only accessed by authorised personnel. 

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7. Data Retention and Deletion 

• Information is retained only as long as necessary for service delivery

• Where appropriate, documents are transferred to the client's systems 

• MBS aims to remove or delete documents from its systems within a reasonable timeframe once no longer required 

Clients remain responsible for maintaining their own records 

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8. Data Breach Notification 

In the event of a data breach that is likely to result in serious harm, MBS will: 

• Take immediate steps to contain and assess the breach 

• Notify affected individuals where required 

• Report the breach to the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches (NDB) scheme 

We are committed to responding promptly and transparently to any data security incidents. 

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9. Access and Correction 

You may request access to, or correction of, your personal information by contacting us. 

We will take reasonable steps to ensure information is accurate, up to date, and complete. 

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10. Third-Party Services

MBS may use third-party platforms (such as cloud storage or workflow tools) to deliver services. 

While we take care in selecting reputable providers, we are not responsible for the privacy practices or security of third-party systems. 

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​11. Website Use

Our website may collect limited information (such as enquiry form submissions). We do not intentionally collect sensitive information via the website unless provided voluntarily. 

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12. Changes to This Policy 

We may update this Privacy Policy from time to time. Any changes will be reflected on this page. 

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13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your information is handled, please contact:

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Meraki Business Support (MBS) 

Email: admin@merakibusiness.com.au

Location: Sydney, NSW, Australia